Refund Policy – MulaAktif.com

At Mula Aktif, we take pride in providing high-quality activewear that supports your lifestyle. However, if you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

• Refunds are only applicable for defective, damaged, or incorrect items received.
• Requests must be made within 7 days of receiving your order.
• To be eligible, items must be unworn, unwashed, and in their original packaging.

2. Non-Refundable Items

• Customized or personalized items (e.g., with names, numbers, or special designs).
• Sale or promotional items unless defective or damaged.

3. How to Request a Refund

Please email us at mediaunggul.com@gmail.com with:

• Your order number
• A clear photo of the item showing the issue
• A short description of the problem

Our team will review your request and respond within 3 working days.

4. Refund Method

• If approved, refunds will be processed via your original payment method within 7–10 working days.
• You will be notified once your refund has been issued.

5. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is defective.

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Need help? Contact our support team at mediaunggul.com@gmail.com or through WhatsApp for fast assistance.