At Mula Aktif, we are committed to delivering your orders safely, quickly, and affordably across Malaysia. This Shipping Policy outlines our delivery options, processing times, and related information.

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1. Shipping Coverage

We currently ship to:

• All states in Malaysia (Peninsular & East Malaysia)
• For international shipping requests, please contact us at mediaunggul.com@gmail.com

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2. Processing Time

• Ready Stock Items: Ship within 1–3 working days after payment confirmation.
• Custom or Pre-Order Items: Ship within 7–14 working days, depending on design and production time.
• Orders placed after 3:00 PM will be processed on the next working day.
• Orders are not processed on weekends or public holidays.

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3. Delivery Time

• Peninsular Malaysia: 2–5 working days after processing
• Sabah & Sarawak: 3–7 working days after processing
• Delays may occur during peak seasons or due to courier issues

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4. Shipping Fee

• Shipping fees are calculated at checkout based on weight, size, and delivery location.
• Free shipping may apply for selected promotions or minimum order thresholds (as stated on our website or campaigns).

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5. Tracking Your Order

Once shipped, you will receive:

• A tracking number via email or WhatsApp
• A link to track your parcel through the courier service used (e.g., J&T Express, PosLaju, NinjaVan)

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6. Failed Deliveries & Address Issues

• Please ensure your shipping address is accurate.
• If a parcel is returned due to incorrect address or failed delivery attempts, reshipping costs will be charged to the customer.

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7. Lost or Damaged Items

If your parcel is:

• Lost in transit, or
• Arrives damaged,
  please report to us within 3 days of receipt. We’ll assist you with a replacement or refund process where applicable.

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8. Contact Us

For any shipping-related inquiries, feel free to reach us at:
📧 mediaunggul.com@gmail.com
📱 WhatsApp: 0138080519

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This policy is aligned with the Consumer Protection (Electronic Trade Transactions) Regulations 2012 under Malaysian law.